Return & Refund Policy

At ELVOSH, we are committed to delivering premium-quality products. If you receive a damaged, defective, or incorrect product, we will arrange a replacement after verification, subject to the terms outlined below. 1. Eligibility for Replacement To request a replacement: The issue must be reported within 24 hours of delivery. You must provide a clear unboxing video and clear photographs of the product and packaging for verification. The product must be unused and returned in its original packaging with all accessories, where applicable. 2. Replacement Is Available Only If The issue must be reported within 24 hours of delivery. A clear unboxing video along with clear photographs of the product and packaging must be provided for verification. The product must be unused and returned in its original packaging, along with all accessories, where applicable. 2. Conditions for Replacement Eligibility A replacement may be provided if: You receive a damaged product. You receive a defective product. You receive an incorrect product. All replacement requests are subject to verification by ELVOSH. 3. Replacement Is Not Available If Replacement requests will not be accepted if: The issue is reported after 24 hours of delivery. The product has been used or damaged due to improper handling, misuse, or accidental damage. The original packaging or required accessories are missing. The request is made due to a change of mind, personal preference, or dissatisfaction with the product after use. All replacement requests are subject to verification and approval by ELVOSH. 3. Non-Eligibility for Replacement Replacement requests will not be accepted under the following circumstances: The issue is reported after 24 hours of delivery. The product has been used or damaged due to improper handling, misuse, or accidental damage. The original packaging or required accessories are missing. The request is made due to a change of mind, personal preference, or post-use dissatisfaction. 4. Refund Policy ELVOSH does not offer refunds for eligible replacement cases. If a replacement request is approved after verification, the eligible product will be replaced in accordance with this policy. However, refunds may be provided where required under applicable law. ELVOSH does not offer refunds for eligible replacement cases. Where a replacement request is approved after verification, the product will be replaced in accordance with this policy. However, refunds may be issued where required under applicable law. 5. How to Request a Replacement Please contact the ELVOSH support team within 24 hours of delivery with: Order details Clear unboxing video Photos of the product Photos of the outer packaging and shipping label A brief description of the issue Our team will review the information and guide you through the replacement process. To initiate a replacement request, please contact the ELVOSH support team within 24 hours of delivery and provide the following: Order details Clear unboxing video Photographs of the product Photographs of the outer packaging and shipping label A brief description of the issue Our team will review the submitted information and guide you through the replacement process. 6. Contact Us Phone / WhatsApp: +91 94719 69608 Email: elvoshofficial@gmail.com Instagram: @elvosh_official We aim to respond to customer queries within 24–48 business hours. We aim to respond to all customer queries within 24–48 business hours. Brand: ELVOSH